Automation in Business: Why It Matters and Why Your Organisation Needs It

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Automation in Business: Looking to the Future

According to the MuleSoft Connectivity Benchmark Report, the top trends that will shape digital transformation in the near future are:

  • Growth of a digital-ready culture
  • Innovation will be democratised
  • Enterprises will be composable for greater agility and execution velocity
  • API security will assume greater importance
  • Microservices will be leveraged to support greater innovation
  • The ability to unlock and utilise data will determine organisational growth and longevity

And last but not least, automation will improve business processes, drive operational efficiencies, and enable business relevance. On the other side of the spectrum, a lack of automation will create or aggravate process inefficiencies, and may even lead to business obsolescence.

All these considerations are driving the rapid adoption of BPA, which is why:

  • 67% of organisations are exploring process automation in at least one or more business units or functions
  • 77% of business leaders aim to streamline operations via automation-led digital transformation
  • 50% of companies plan to accelerate the automation of repetitive tasks

These current realities raise important questions for the future:

In the near term, how many processes that are viable for BPA will still be done manually?

And how long will organisations continue with manual processes that waste time and money, and sap their workforce’s energy?

Image by Fakurian-Design on Unsplash

When Is The Right Time to Start with Automation in Business

Best answer — yesterday.

Feasible answer — as soon as possible.

BPA and RPA are already impacting the workplace in numerous positive ways. For example, with workflow automation platforms, organisations can automate repetitive tasks to save time and achieve economies of scale. Tools are also available to automate many types of processes, including file transfers, order entries, report generation, email marketing, event log monitoring, and batch processing. Even customer support processes are being automated with conversational AI chatbots, voicebots, and voice assistants.

The current BPA landscape is already quite vast, and it’s only going to get bigger over the years. And organisations that recognise this now will be in a good position to garner all the benefits of automation in business in future.

Will your organisation be part of this success club?

The simple truth is that when it comes to process automation, you just can’t afford to waste time. If your business continues with manual processes and continues to tolerate the inefficiencies thus created for even 2–3 years, you will fall behind. However, your competitors who recognise the value of BPA, and create the right BPA implementation strategies and roadmap will soon zoom ahead of you.That’s why you need to update your business plan around BPA adoption sooner, rather than later. Moreover, the plan must be built around BPA, not the other way around.


Here’s some good news: Your organisation can ensure business continuity, competitiveness and growth in future, if you have a BPA plan in place. And this is possible even if your existing manual processes are inefficient.

However, if BPA is not on your radar yet — and may not be on your radar in the foreseeable future — then you’re already fighting a losing battle in the competitive landscape. Worst case, this lack of foresight may end in business failure. To avoid this fate, don’t make this mistake (or any automation mistakes for that matter). Start thinking about BPA as soon as possible. Your organisation’s future may depend on it.


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