Contentsquare snaps up digital experience analytics rival Hotjar

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Contentsquare today announced that it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space. Terms of the deal were not disclosed.

Founded out of Paris, France, in 2012, Contentsquare claims hundreds of enterprise clients including Microsoft, Adobe, Verizon, and American Express, who use Contentsquare’s AI and predictive analytics to derive insights on how end users are interacting with their websites and apps.

By monitoring customer engagement actions such as scrolls, swipes, and clicks, companies can garner deep insights on bottlenecks or problematic pages, where the user dropped off, and what all this actually means in terms of revenue or conversion rates.

Above: Contentsquare

Founded out of Australia in 2014, Hotjar is a similar proposition to Contentsquare in may respects, though it has a bigger presence in the SMB market. By joining forces, the two companies are setting out to “serve the global market end-to-end,” targeting businesses of all sizes and supporting the digital transformation efforts of merchants as they optimize their properties for a world that has rapidly transitioned to online due to the global pandemic.

Indeed, this acquisition follows just a few months after Contentsquare secured $500 million in funding at a $2.8 billion valuation, and follows a flurry of activity in the space. Quantum Metric closed a $200 million tranche of funding at a $1 billion valuation, while just last month Full Story locked down $100 million at a $1.8 billion valuation. Yesterday, Amplitude revealed a 57% growth in revenue as it prepares to go public on the Nasdaq.

“Covid has accelerated digital transformation — digital competition is fierce, every product is one click away,” Contentsquare chief product officer Lucie Buisson told VentureBeat. “The only way for brands to keep customers happy and loyal is to deliver an amazing experience. If your experience is human-centered and empathetic, the customer will trust you and stick with you. We are on the cusp of another digital evolution, and we want to continue to be at the forefront — [the] future of engagement has a heavy digital component and there is much to learn from how people behave.”

While the new joint company will also open Contentsquare to businesses of all sizes, it will also help it better serve its existing (and new) enterprise customers by pooling the collective data and resources from each businesses.

“The fact that we will share these lessons is important and valuable to all customers,” Buisson added. “Being able to analyze data from companies of all sizes and industries allows Contentsquare and Hotjar to hone innovation to meet market needs as they evolve; we will have a more holistic vantage point by working together. Making our AI smarter will be key in expanding predictive capabilities, and in further transforming the way experience stakeholders work. Digital consumer behavior is forever evolving and being able to detect behavior trends and better understand needs and intentions will enable better experiences that more closely reflect the expectations of today’s consumers.”

The new combined entity will count a 1,000-strong workforce, and though they will pool their respective expertise in the short-term, the immediate future will see both businesses continue to operate independently from one another.

“Contentsquare and Hotjar will be able to learn from each other to improve at a faster pace, to build and deliver future-proof solutions,” Buisson said.

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