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Typing in a Chat
Chatbot examples and considerations
Websites have developed over time from simple pages with links to now containing embedded apps and dynamic storage, video and audio. The chatbot has become a standard to include on websites to allow users on a page to connect with the page owner for artificial conversations with high availability. The chatbot is based logic, natural language processing, and artificial intelligence. When checking a utility bill online, there is a small icon in a bubble for “live chat”, which is a chatbot for customer service. The chatbot allows the user to retrieve account information in a native way, place billing inquiries, and change service. The chatbot is an important innovation.
What is a Chatbot?
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.
List of three ways to build a custom chatbot:
No Code Apps:
Or, code a chatbot with Python:
Why use a Chatbot?
Chatbots provide an artificial agent for conversation. For handling high frequency requests, such as responding to simple customer inquiries on a website about a bill, they provide an effective way of maintaining 24/7 support for customers and triage to a live team if a person is required for the request.
There is cost savings by automating routine customer service tasks with chatbots. The results are also standardized being determined by programmed logic without human error. Availability for inquiries increases to 24/7, or as long as the bot is functioning. The final reason why to use a chatbot is to provide the ability for a reader to connect to an agent for the business quickly without leaving a message or waiting.
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