How can Healthcare Chatbot help in post covid era?

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How can Healthcare Chatbot help in post covid era?

As the pandemic continues, it has forced organizations to work remotely and look for strategies that offset the financial crisis created. The healthcare industry is among the most affected in terms of the pressure they are handling right now. In situations like these, advanced technologies come to our rescue.

AI-powered chatbots have emerged as a possible means to support different industries, including healthcare systems, during Covid 19. The use of AI-powered chatbots is being leveraged to diagnose and treat diseases, particularly in identifying covid patients and protecting hotspots.

Here are few ways in which Chatbots are assisting Hospitals in mitigating the effects of Covid-19 –

  1. Faster resolution of customer queries

Answering customer queries is a daily routine for medical staff. With pandemic at hand, the incoming questions about the availability of an acute-care bed, doctors, medicines, post-discharge complications have increased. Chatbots can be trained to handle the FAQs efficiently. As per research, chatbots can take 80% of standard questions that makes the entire cycle shorter and efficient.

2. Treatment at home

With so many patients under home isolation, treatment at home has become extremely crucial. Chatbots can be trained to understand the patients’ symptoms, in case basic situations, it can also suggest preliminary precautions, but in severe cases, after understanding the underlying conditions, patients can be redirected to correct doctors. They can also schedule follow-ups automatically. Chatbots also help hospitals with their resource planning.

3. Supporting mental health

With the help of NLP, chatbots can augment therapists and talk to patients in real-time. Covid 19 has affected people not only physically but also mentally. Chatbots can mitigate the mental pressure on people by having human-like interactions. They can be trained to share emotionally supportive answers. It is not possible for every individual to go visit a therapist during the lockdown. Hospitals are adopting chatbots to act as therapists to help patients who cannot attend therapy sessions physically.

4. Supporting behavioural change

Supporting behaviour change chatbots guide users in changing their behavior with engaging conversations, convincing messages, and information. This can lead people to adopt a healthy lifestyle amidst lockdown. Let’s say adopting yoga practice can help in physical and mental healing. Chatbots can persuade people to adopt yoga practices by sharing relevant information and examples.

5. Billing, claims, and checkouts

Dealing with medical bills, insurance claim is a grueling task. Healthcare chatbots can assist with these tasks. Bots check current coverage, assist in filing claims, and follow the progress of those claims. Furthermore, these bots can help medical staff with billing queries and the pre-authorization process.

Chatbots have made healthcare more accessible in times of social distancing. They have been working as frontline warriors during these times. Reducing the immense pressure that the medical staff is going through, being available round the clock, alleviating the cost on hospitals and patients, and making patients feel safe and secure are the few top tasks that chatbots have been performing. Chatbots still have to go through improvements and advancements to replace human agents. Covid 19 has proved that there is no height of uncertainty, and we have to be prepared for whatever comes our way; this has made chatbots a must-have resource from a luxury tool. Usage of chatbots in healthcare is only set to accelerate and has an unbeatable future.

Here is an infographic to give you a quick overview —


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